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Resource Directory for Crisis & Support Services

Crisis Lines

North Shore Crisis Services Society

SAGE house crisis and support line is available 24-hours per day. 

Please call: 604-987-3374

Crisis Lines


WAVAW provides immediate emotional support 24 hours a day, 7 days a week, 365 days a year through our 24-Hour Crisis Line. Our national, toll-free, confidential Crisis Line is answered by empathetic and skilled support workers. Crisis Line support workers are there to listen, to provide non-judgmental support and, if needed, to provide information on available WAVAW services or referrals to other community programs and organizations.

Call 604-255-6344


Crisis Intervention and Suicide Prevention Centre of BC

The Crisis Centre has been providing emotional support to youth, adults, and seniors in distress since 1969. This service is available 24 hours a day, 7 days a week.  

Please call: 1-800-784-2433.


Battered Women's Support Services

BWSS crisis line workers are available to provide emotional support, resources in the community, to assess women in their coping strategies, to highlight their strengths and to help create a safety plan for women who are dealing with violence and/or the effects of abuse. This service is available from Monday to Friday 10 AM – 5 PM & Wednesdays 10 am – 8 pm.

Please call: 604-687-1867.


Government of British Columbia

VictimLinkBC is a toll-free, confidential, multilingual telephone service available across B.C. 24 hours a day, 7 days a week. It provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Please call: 1-800-563-0808


North Shore Crisis Services Society

This program provides services to adult women and their children who have escaped or who are at risk of abuse, violence, or threats. OSP is open to women living on the North Shore and to women who have resided at SAGE Transition House. OSP provides support and advocacy, assistance dealing with the family court and criminal justice systems, referrals to community resources, and assistance in accessing community agencies and related services as appropriate.  Through the Outreach Services Program, North Shore Crisis Services Society also offers support groups for women.

Outreach Support

North Shore Crisis Services Society

The Multicultural Outreach Services Program (MOS) provides services to adult women who have escaped or who are at risk of abuse, violence or threats.  Service is open to women living in the North Shore area and to women who have resided at SAGE House.  Multicultural Outreach provides culturally sensitive services to a diverse clientele with a focus on immigrant and refugee women.  NSCSS collaborates with other multicultural service providers and can provide services in English, Farsi and Dari, as well as provide interpreter services in other languages


WAVAW Rape Crisis Centre

WAVAW offers support and advocacy for survivors of marginalized genders – cis and trans women, Two-Spirit, trans and/or non-binary survivors – while they are receiving medical attention from the Sexual Assault Service at Vancouver General Hospital. WAVAW support staff can provide information about sexual assault, legal options, and referrals in order to support survivors through making important health decisions after an assault.

No ID or medical insurance is required to access the Sexual Assault Service. Police will not be notified unless survivors specifically request to make a report. Hospital Accompaniment is available 24 hours a day, every day. Transportation to the hospital can also be arranged.


Survivors can also access the Sexual Assault Service and Hospital Accompaniment by going directly to the Emergency Room at Vancouver General Hospital. At that time survivors will be offered the option to have a WAVAW support worker present if desired.

Call the crisis line and select accompaniment: 604-255-6344 or Toll free: 1-877-392-7583

Victim Support

Victim Services

Hollyburn Family Services

Hollyburn's Victim Support Program provides a range of support services free of charge to women, children, youth, and men, who have been victims of:

  • Relationship violence

  • Family violence

  • Sexualized assault (recent or historic)

  • Criminal harassment.

Hollyburn's Victim Support Program can: 

  • Provide emotional support to assist you to cope with the impacts of crime and trauma.

  • Assist with referrals to; Stopping the Violence counselling, Children who Witness Abuse counselling, Child and Adolescent Sexual Assault counselling, or relevant support to your unique circumstance.

  • Provide information about your rights under the Victims of Crime Act (VOCA).

  • Speak to you about your options if you have not yet reported the abuse and no criminal charges have yet been laid.

  • Obtain/provide/arrange for you to receive case specific information which you may request under section 6 and 7 of the VOCA.

  • Provide information regarding the Criminal Justice process and roles of key parties.

  • Assist you to engage with Criminal Justice system personnel (Police, Crown Counsel, Corrections, etc.).

  • Arrange, facilitate, or accompany you to meet with Criminal Justice system personnel.

  • Support and prepare you for the criminal court process.

  • Provide information regarding your options for travel expenses to court and assist with facilitating travel arrangements.

  • Assist with completion of forms such as; Crime Victim Assistance Program (CVAP), Victim Impact Statement, BC Housing, Income Assistance, and registration with the Victim Safety Unit.

  • Provide support upon conclusion of the case, ensure you are aware of and understand the court outcomes, and have access to necessary follow-up resources.

  • Assist you to develop a comprehensive safety plan

North Shore Women's Centre (NSWC)

The NSWC offers a variety of programs for women. These include:

  • Drop-In Resource Centre: a safe space for women to access support, information/resources, emergency food/toiletry items, and use office equipment such as computers, photocopier, fax and phone. No appointments necessary.

  • Single Mom's Support Group: a weekly facilitated group for North Shore single mothers.

  • Basic Computer Training Program: a basic introduction to computers, covering Microsoft Word, Internet and Email.

  • Family Law Clinic: private appointments that are available with a female lawyer who provides legal counsel and information, does summary advice for one hour about issues such as separation and divorce.

  • Educational Workshops: offered on various topics. They are scheduled regularly through our 'Women Connecting’ and ‘Women’s Health in Women’s Hands’ workshop series.  

  • Girls Empowerment Camp: a summer day-camp that is designed to empower teen girls. Topics such as body image, self-esteem, social media/cyberbullying, relationships and boundary setting are addressed through a wide variety of activities.

  • Health and Wellness Program: Operated from a holistic health perspective, Health and Wellness Program offers consultations, individual treatment sessions, yoga classes, meditation circle, workshops, and more.

Victim Support
Victim Services

West Vancouver Police Department

West Vancouver Police Victim Services Program provides information, support and referrals to victims/witnesses and their families of crime and/or tragedy.

North Vancouver RCMP

The Crisis Intervention Unit staff offer practical assistance, emotional support, referrals and court orientation and accompaniment. The unit provides support to victims and witnesses of crime and other significant trauma. Please call: 604.969.7540

Battered Women's Support Services (BWSS)

BWSS provides short-term individual support and crisis intervention for women who have experienced violence in an intimate relationship. This entails:

  • Crisis intervention and safety planning.

  • Immediate emotional support.

  • Information about violence against women and abuse in relationships.

  • Information about options available to women.

  • Support with the criminal justice system including: court accompaniment, assistance with Victim Impact Statements and Crime Victim Assistance Program applications, assistance with peace bonds and protection orders, information about the court process, the flow through the criminal justice system, and women’s rights in the system as well as other advocacy and support related to the criminal system as needed.

  • Support, information and advocacy with the child welfare system.

  • Accompaniment to court and related appointments.

Vancouver & Lower Mainland Multicultural Family Support Services Society

This program offers court advocacy and assistance for immigrant and visible minority women and children who are in need of accessing the justice system. Women who are victims of sexual or physical abuse/assault, spousal assault, childhood abuse, stalking, hate crime, or any other crimes, and children and youth who are victims of sexual or physical abuse, date rape, bullying, childhood abuse, stalking, hate crime, and other violence can receive assistance and orientation to the criminal justice system, emotional support, and liason with other services.

Government of British Columbia

The Crime Victim Assistance Program (CVAP) assists victims, immediate family members and some witnesses in coping with the effects of violent crime. It provides financial benefits to help offset financial losses and assist in recovery.

Benefits for victims of crime include:

  • Medical and dental services

  • Prescription drug expenses

  • Counselling

  • Protective measures

  • Replacement of damaged or destroyed eyeglasses, clothing and disability aids

  • Childcare and homemaker services

  • Disability aids and related disability expenses or services

  • Support for a child born because of a crime

  • Vocational services

  • Income support or lost earning capacity

  • Transportation and related expenses

  • Crime scene cleaning

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